Dear Customer, 

Good quality is very important at Roommate, therefore we are sorry to hear, if some of our designs did not live up to your expectations. If you would like to submit a claim, please follow our guidelines below. 

Order placed on our web shop - 
You are welcome to send us your complaint. We handle the matter within a few business days. 

Have you received a wrong order or a wrong product, please contact our customer service at Please state your order number. 

Please send pictures of the claim in the email. This will make the handling a lot easier. 

When you make purchase at our web shop, the rules of the Purchase Act apply to the purchase of goods. This means that you have the right to complain for 24 months. 

If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation. 

Product purchased in a store 
We ask you to contact the dealer. 

Product received as a gift 
If the gift was purchased in our web shop, please send an e-mail to Please state order number. 

If the gift was purchased at one of our retail partners, then we kindly ask you to contact them directly. The retailer will handle your claim in accordance with the rules of the country from which our retail partner operates.